ACT- online shop -

Branches

Beirut – Downtown

Minet el Hosn – Ahmad Chaouqi, street - 1330 Park Avenue

Hazmiyeh

Said Freiha str -Camelia 1

Terms & Conditions

  • Applicability

    The business relationship between ACT and the client of the online store is exclusively governed by the following General Terms and Conditions.
  • Conclusion of the contract

    ACT’s internet pages only represent a sales brochure. By presenting products on the internet pages, ACT is only inviting the client to issue offers of purchase (orders). Any order acceptance communicated by ACT via email thereafter does not yet lead to a contract of sale.A sales contract only comes into existence with the sending of our confirmation of order, usually within three to four working days following receipt of the order or at the latest with the delivery of the goods, which then constitutes an acceptance on the part of ACT of the offer to buy.When ordering from our online shop, the ordering process involves several steps. In the first step, the client chooses the desired goods. In the second step, he/she provides his/her client details, including an invoicing address and, as the case may be, a different delivery address. In the third step, he/she chooses how to pay. In the last step, all entries (e.g. name, address, payment method, article ordered) can be checked and corrected if necessary, before the order is sent to us by clicking on the order button. ACT will not accept any orders from clients who have not yet reached the age of 18.In any case, ACT retains the right to refuse to conclude the contract without providing any grounds. ACT will inform the client immediately in such a case.
  • Delivery

    Insofar as no other agreement has been reached, the delivery will be made to the delivery address specified by the buyer. Deliveries will as a rule be carried out by the logistics provider Aramex.All data regarding the availability, sending, delivery of goods are solely prospective data and rough guides. They do not constitute any legally binding or guaranteed deadlines for sending or delivery, except when this is expressly specified as a binding deadline in the delivery options of the goods in question. Should ACT determine during the processing of the order that the goods ordered are not available, the client will be specifically informed of such a case via email. A contract is not concluded in relation to unavailable goods.
  • Warranty

    The warranty for defects of the goods purchased is governed by legal regulations. In particular, the client can request supplementary performance (new delivery or repair of defects). ACT is, however, entitled to point the client towards new delivery if the repair of defects would incur unreasonable costs. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim.The client is obliged as far as is possible to use ACT’s original packaging for any sending back of goods.Should the customer exercise her or his cancellation right and should she or he bear the costs of the return, ACT reserves the right to refuse a return which has not been sent with the proper postage paid.
  • Payment methods

    For orders, ACT accepts the methods of payment shown, such as payment by credit card (Visa, MasterCard). ACT reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of the checks.Should the client own any ACT gift vouchers, then only one gift voucher will be accepted per order. Gift vouchers cannot be redeemed in cash.
  • Default

    Should the client not accept the goods at the agreed place of delivery, ACT can withdraw from the contract and make a claim for damage.
  • Reservation of title

    The goods delivered remain the property of ACT until they have been paid in full.
  • Compensation, Withholding

    The client is only entitled to compensation if his/her counterclaim is confirmed as legally valid or is unchallenged by ACT. The client is only entitled to exercise a right to withholding insofar as his/her counterclaim concerns the same contractual relationship.